T: (+44) 01626 863241 | (+44) 01392 927741

IT Support

We’re a highly experienced and qualified team, combined with expertise, and a our passion for technology, we ensure a high level of support service delivery. Our support services run independently for when they are required singularly, or they run hand in hand with our Managed IT services. Both remote and onsite support is available. We’ll look to troubleshoot and diagnose remotely, whilst anticipating an onsite visit as and when required. Our service-level agreement (SLA) for Priority 1 cases are sub 2-hours on paper, we strive to exceed this and and often do.


We adopt and use award-winning customer relationship managment and service support software, alongside a comprehensive range of additional remote and security support tools, to enable us to handle a large number of enquiries efficiently with ease. We proactive manage all enquiries, prioritising and efficiently finding resolutions at a fast pace.

Track record…

We resolved 2,584 support requests in 2022, with a median first reply time of 33 minutes. We went on to reply to 60 percent of all enquiries received within the first hour. We then proceeded to resolve 50 percent all enquiries within 5 hours.

Ticket First Reply Time in 2022 (from 2,584 requests)

>24 Hrs

Ticket Resolution Time in 2022 (from 2,584 requests)

>30 Days
7-30 Days


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