T: (+44) 01626 863241 | (+44) 01392 927741

Welcome to Western!

We’re a Managed Service Provider (MSP) based near Exeter, Devon, specialising in IT Network infrastructure, management, support, application, and security, through proactive administration and extensive technical support, both onsite and remotely. 

Established for over a decade we’ve been proactively supporting countless companies with their IT requirements, in an array of industries, in both the local region and throughout the country.

We offer an array of IT services that can be cherry picked without long term commitment, but our niche is our Fully Managed and IT Support Services. We tailor the services to your specific requirements and then fully managed the services, carrying the burden of sustaining your IT affairs, so you can focus on running your business efficiently and securely.

“Our company have been working with Western IT Ltd (WIT) for many years now and have grown with us. Our business, has enough challenges and demands, as with any business, but with our IT needs, we can be assured that WIT will help and assist us with our future planning. Whatever the issue/problem, WIT have resolved it and have a great resource of teamwork – THANK YOU WESTERN IT LTD !!!!!”

Scott LavisScott LavisDirector at Bespoke Financial Guidance Ltd.

“Western IT has provided us with reliable management of our computer system as well as sound advice for future development. Any problems that have arisen with the system, or system usage have been dealt with promptly and efficiently.”

John LonghurstJohn LonghurstChief Executive at Korcare Ltd.

“Western IT have given us the most fantastic personal support to our fast expanding company. No issue has been too small or too large -just Instant personal service.”

Roger GallagherRoger GallagherCompany Manager at Warmer Services Ltd

“Western IT has been instrumental in bringing my company’s IT affairs up to date in relation to both the installation and maintenance of hardware and the upgrading and backup of software. My business would not function without their expertise.”

Graham BirdGraham BirdDirector at Exeter Accountancy Services Ltd.

“Western IT has been a massive help to our company and they have provided us with assistance when we needed to upgrade our system and security provisions. Jack and his team are always available to help if we have an issue and whatever the issue is, it is dealt with swiftly. We have peace of mind knowing that we have back up from Western IT when we need it.”

Anne MclarnonAnne MclarnonOffice Manager at MJS Planning & Design Ltd

“I can highly recommend Jack and the team at Western IT. They have always been there for us when we’ve needed them most. Often going the extra distance to ensure we are looked after. Thank you for everything.”

Carl LavisCarl LavisShareholder at Bespoke Financial Guidance Ltd

“Very happy with all the services they provide for us. If we ever have any problems, we’re always able to get hold of someone and they resolve issues almost immediately. Would recommend! Keep up the good work, thanks – From all at Onspot.”

Mark RochelleMark RochelleDirector at Onspot Surveys Ltd.

“Working with Jack over the years to set up our complete IT infrastructure has been a consistently positive experience. We’ve always received genuinely friendly and honest service. What sets Jack apart is his refreshing and personalised approach – he offers exactly the assistance and support we need without any unnecessary frills. Western IT is undeniably a dependable option for all IT needs. I highly recommend their services.”

Giles FosterGiles FosterDealer Principal at Speedwell Group

“I have been working with Western IT for nearly 5 years now and I am always in contact for various reasons and nothing is ever too much for any of them. We have made some big changes in our office and everything is always actioned smoothly, quickly whilst also keeping me updated throughout. Jack and his team are so knowledgeable and nothing is ever too much for them.

I will always recommend their services and it is such a pleasure to have them as part of our team.”

Naomi LavisNaomi LavisOffice Manager at Bespoke Financial Guidance Ltd.

“Jack and the team at Western provide a fantastic service managing our internal IT equipment and 365 environment. As we have grown as a business they have supported us throughout the journey and their help and support has been essential as part of consolidating many aspects of our systems into a single group wide service.”

Stuart MacLarenStuart MacLarenCTO at Agena Group

Services we provide

We provide an array of services. Please feel from to make contact if you are unsure and need more information. There may also be other areas we can assist.

Managed IT

Outsource your IT to our premium, all-singing-and-all-dancing, managed services. We maintain your IT, while you run your business.

IT Support

Comprehensive IT Support for your team or whole company, regardless of your size or location.

Microsoft 365

From Word, Excel, Power BI, Teams, OneDrive and SharePoint to Virtualisation.

Cyber Security & Backup

Market leading Endpoint, Network, Application, Cloud and Internet security. Zero-day, sandboxing, ransomware protection and gateway solutions.

Networking

Servers, VLANs, LANs, WANs, VPNs, Wi-Fi, cloud managed solutions.

Hosted Cloud Services

PaaS, IaaS, SaaS – Microsoft Azure 365, Acronis Cyber Protect Cloud, Hosted PBX Phone services and more.

 

Partners and Services

Partnering and working with the most recognised and reputable companies in the industry. We are meticulous in searching and testing in order to procure and provide the best possible solutions.

Some feedback

We work with a variety of clients in an array of industries. Some of their feedback…

“Western IT has been instrumental in bringing my company’s IT affairs up to date in relation to both the installation and maintenance of hardware and the upgrading and backup of software. My business would not function without their expertise.”

Graham BirdGraham Bird Director at Exeter Accountancy Services Ltd.

“Our company have been working with Western IT Ltd (WIT) for many years now and have grown with us. Our business, has enough challenges and demands, as with any business, but with our IT needs, we can be assured that WIT will help and assist us with our future planning. Whatever the issue/problem, WIT have resolved it and have a great resource of teamwork – THANK YOU WESTERN IT LTD !!!!!”

Scott LavisScott LavisDirector at Bespoke Financial Guidance Ltd.

“Working with Jack over the years to set up our complete IT infrastructure has been a consistently positive experience. We’ve always received genuinely friendly and honest service. What sets Jack apart is his refreshing and personalised approach – he offers exactly the assistance and support we need without any unnecessary frills. Western IT is undeniably a dependable option for all IT needs. I highly recommend their services.”

Giles FosterGiles FosterDealer Principal at Speedwell Group

“Western IT has provided us with reliable management of our computer system as well as sound advice for future development. Any problems that have arisen with the system, or system usage have been dealt with promptly and efficiently.”

John LonghurstJohn LonghurstChief Executive at Korcare Ltd.

 

 

 

more feedback…

Frequently Asked Questions and Resources

Some of the most frequently asked questions and corresponding resources.

Am I secure enough?

Probably not! Sorry to be so frank but you can never be safe enough. You can drastically reduce the risk through an array of services. In every case we’ve come across there have been areas to improve on. please make contact, if you are unsure or want to know more.


Can I access and control my own equipment and services if we outsource or utilise management services?

We piggyback what you have and bring along a toolbox of services to help monitor, manage, and support what you have in place. You are in control of your own equipment and services, we are led by your requirements.


Do I still need a server?

In 2023, probably not, unless you have particular reasons to retain on-premise equipment, such as servers. In most cases, we can make you hybrid with a bias to the service side or fully-hosted so the outlay and responsibility of local equipment is eradicated or at the very least kept to a minimum.


What are our contractual commitments to services provided?

Zero-commitment across all our direct services. 30-day rolling contracts only.


Where can I download our ESET security?

ESET Endpoint Security for Windows – Download here
ESET Endpoint Antivirus for Windows – Download here


Where can I raise a support Request?

You can raise a support request here. If you ever forget, just type ‘ western.support ‘ in any browser, you’ll find us!


We have a new member of staff starting, where can I request for their new equipment?

You can request an array of HR services here. Whether it be a new member of staff start, leaving, or you need to change services or equipment.


What is Managed IT? Does it not run itself?

Unfortunate not! It’s a bit like driving a car without a steering wheel. Remote Monitoring and Management, keeps your environment bespoke-ly configured to your requirements, optimised and secure. It’s also the ability to pre-empt and prevent tomorrow’s disruptions and failures.


Why outsource our IT?

“It’s more efficient and cost effective – I’ve never come across a company that doesn’t prefer outsourcing their IT. For example,
we offered extensive support and coverage during the pandemic for countless companies, due to no longer being able to operate from their onsite offices. Not one company we work alongside has reverted to operating an internal on-premises IT Department. Although we do have a presence onsite, we operate predominantly remotely with very extensive services. We are more astute and aware because of this, and find, if anything, more complacency within an internal and onsite arrangement.” – Jack Hopkins | Director


 

Copyright © 2024 Western IT Ltd | Western IT Ltd. Registered in England and Wales. Registered Office: Western IT Ltd, 1 Charter House, Dawlish Business Park, Dawlish, Devon, EX7 0NH, UK. | Company Registration No. 8360723 | VAT Registration No. GB 153 9101 27 | Tel: (+44) 01626 863241 · (+44) 01392 927741 · Fax:  (+44) 01626 798241 | Privacy | Review | About | Services | Terms & Conditions | Support | HR